How to find a Proactive IT Support Provider

You don’t want an IT support company that fixes problems. You want a partner that prevents them.

“Why don’t we see you and your staff as much as we used to?”

If you’re asking this question of your managed service provider or IT support company, this is a good thing! It indicates that they are investing in proactive, rather than reactive, work. Business is all about building good relationships, and the best IT support providers understand the importance of looking after customers. But the truth is, you shouldn’t see enough of us to become the best of buddies.

Nowadays, businesses rely on robust IT systems that let them perform complex tasks and communicate with people globally from computers or mobile devices. This means that any downtime is immensely costly. In 2016, downtime cost UK businesses more than £7 billion!

Proactive IT support is essential to today’s businesses. Rather than only responding to technical issues once they’ve occurred, IT providers should constantly monitor, maintain and update your IT systems to ensure that any potential issues are identified and prevented – meaning your business has fewer interruptions, less downtime and greater productivity.