Rebecca Penberthy, head of member support at CIWM, explains: “Thanks to Dragon, the lockdown caused us minimal disruption and we were up and running with remote working almost instantly.”
While lockdown and the move to remote working was a big change and somewhat of a challenge for some employees at first, they have since adapted. Photofab has seen an increase in productivity and using technology to communicate with each other, as opposed to setting up physical meetings, has also improved efficiency.
Roger Eddows, MD of Essendon Accounts & Tax, remarks: “In February 2020, prior to Covid-19 lockdown I contacted Dragon to ensure we were ready for remote working. The answer from Lionel was an emphatic yes, and when it came to the office being moth balled with the team home starting to work from home, it’s was just a question of plug and play. Lionel even personally delivered a printer to Roger’s house to ensure he could still print out accounts for clients!
The dragon helpdesk continues to operate without fault and the team have been there to assist with the usual day-to-date issues that crop up every now and again.”
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