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Seeking the support of specialist, external teams to help manage crucial business functions, can be a highly cost-efficient option and removes many of the costs and pressures associated with recruiting internally.
In the case of outsourcing IT services, it can mean having the support of an expert team who are up-to-date on the latest technologies and security threats, as well as a service that can grow and adapt to the changing needs of the business – without ever having to think about covering absences, holiday pay, pensions, or any other employee benefits that come at a cost to a business.
In other words, outsourcing to an experienced team offers the perfect solution for SMEs looking for an effective and cost-efficient solution.
Outsourcing your IT means entrusting your cyber security, desktop support and other critical IT-related business functions to an outside company – i.e. a specialist third party provider.
IT outsourcing can replace the need for a traditional in-house IT team entirely, or offer an extra level of support to your Chief Technology Officer or other internal IT employees, at key times.
Outsourcing IT provides businesses with many benefits, including the ability to save money without compromising the integrity of the existing IT infrastructure.
For many companies, handing over this vital aspect of business operations offers a welcome respite. You can focus fully on other critical business functions, such as marketing, manufacturing and customer services; all while knowing your IT operations are running smoothly and in the best possible hands.
IT outsourcing can commercially benefit businesses of all ages and sizes in the UK – from one-man bands just starting out, to larger SMEs with an already established customer following.
The great thing about outsourcing your IT is it’s 100% flexible to your needs and budget, but the common thread across all businesses is the outstanding ROI outsourcing delivers.
You could never replicate the experience of an outsourced IT team in-house, for the same monthly outgoings – which is why outsourcing makes strong commercial sense.
The beauty of IT outsourcing is that it can be as hands on, or as hands off, in the everyday running of your business as you need it to be.
How much of your IT you decide to outsource is entirely up to you, but typical IT functions businesses look to save money on by outsourcing include:
It’s an outsourcing company’s job to work with you to assess the level of support your business needs to meet its day-to-day IT commitments, and to determine the most cost-effective solution for outsourcing some, or all, of your IT.
In fact, one of the key benefits of outsourcing an essential business support function like IT is the ability to pre-empt problems and stop them before they manifest – something that can have huge financial benefits for any business, as it avoid costly downtime and the impact such issues can have on reputation.
This type of preventative action is the benchmark of best practice for IT outsourcing and one of the strongest arguments in favour of using a specialist IT provider.
You only have to look at the reputational and commercial damage sustained by businesses including British Airways and Ticketmaster in the wake of IT system breaches to appreciate how valuable IT support is. Particularly as new GDPR laws introduced across Europe are now seeing businesses slapped with hefty fines for failing to protect consumer data.
(For more tips and advice on this, see: GDPR for small businesses – simple steps you can take to protect personal data)
Through preventative action we banish IT issues before they occur, employing methods such as heuristic analysis to scan for new strains of cyber virus that threaten the integrity of your IT infrastructure.
Our predictive approach is how we keep your IT systems bug-free. By constantly monitoring the behaviour of your business’s infrastructure we ensure your networks and digital touch points are in full health, and if we do spot a problem, we resolve it (often, before our customers realise a problem even exists!).
Our corrective intervention sees us to mobilise to help your business in a crisis – whether it’s under threat from a hack or infected with a virus, our Dragon IS engineers quickly jump into action and do everything possible to help our clients when a priority call comes in.