benefits of proactive it support

Six business benefits of proactive IT support

Today’s fast-paced businesses need robust IT systems that experience as little downtime as possible and that are properly aligned with their business goals. This is where proactive IT support comes in.

Here are just six business benefits of investing in proactive IT support:

1. Better decision making – You will be able to make more informed decisions about your IT infrastructure, based on data that your managed service partner has gained through automated tools and presented in an easy-to-understand format.

2. Budgeting – Proactive IT experts typically charge a set monthly fee that covers ongoing monitoring, maintenance and updating, so you will be able to budget your IT expenditure accurately and strategically – more so than with reactive support, which can be unpredictable and costly.

3. Strategy – IT experts can handle the strategic aspects of your IT – from carrying out a thorough risk assessment and inventory of your IT assets to updating your hardware and software and ensuring alignment with your business goals. .

4. Security – Proactive IT support will ensure that your systems and data are as secure as possible and protected against cyber-attacks. This is particularly important with the recent rise in cyber-crime and the introduction of the GDPR in May 2018..

5. Morale and productivity – Issues with your IT can be hugely disruptive to your staff, often denting their productivity and causing frustration. By reducing the risk of downtime, you can empower your workforce to be as productive as possible.

6. Disaster recovery – By investing in proactive IT support, you will benefit from robust disaster recovery plans to ensure that, if a fire, flood or cyber-attack occurs, your business will be able to deal with it efficiently and your data will be protected.

Technology should be an asset, one that helps you to anticipate, manage, and respond quickly to change. If your “hybrid” approach is holding you back, it may be time to look for that new solution.

Are You Looking for a New IT Partner?

If you need a proactive IT support provider for your business, contact us at Dragon IS today!